Return and Refund Policy
JSAP payments on Muliya App/Muliya Customer Portal (https://jsap.muliya.in/) allows for returns and refunds according to the following terms.
- This refund policy is applicable only if the “Return request” is raised within 3 days from the date of receipt of the payment.
- This facility is available for payments made on “https://jsap.muliya.in/ OR Muliya App” only.
- The Customer should request a return of payment by mailing into [email protected] OR by contacting the toll-free number 1800-4252-916 or the Base branch where JSAP is enrolled. It is also advised to provide the payment details reference.
- This refund policy is not applicable for In-store purchases.
- In-store purchases policy is mentioned in the TAX Invoice provided at the time of purchase and it shall not be mixed with JSAP online payments.
- The refund is subject to confirmation by our Accounts team. The amount will be refunded to customer by 10 working days after receiving the payment reference details and it should be matched with the JSAP A/C and as Confirmed by the Base branch.
- During online payment, if the transaction is successful but the payment has not been updated to your Muliya JSAP A/C, it will be credited to your JSAP A/C, by manually reconciling the payment which is not later than 3 days.
- In some cases, payment will be returned after deducting the bank transaction charges as applicable which was already born by the Company at the time of transaction settlement.
